Hi - not sure of best forum for this, but since so many of us buy FTD via (and because of) their relationships with our FF programs, thought I'd relay this - my wife's mother ordered a gift package for my parents for Xmas well before Xmas, with a delivery date of 5 days later, still well before Xmas. By Xmas eve, when my parents hadn't said anything, we called FTD (I was at the in-laws) and the first rep tried telling me that the severe midwest weather was to blame. We pointed out that the order was due for delivery WELL before that weather even started, and he just got belligerent, as if I didn't understand about weather and that Fedex, in Memphis, was somehow affected. He then let on that the order was actually to be fulfilled by a partner of FTDs, but that he couldn't give me info on them, and that how could FTD be responsible, since the partner hadn't notified them that there was a delivery issue? We tried explaining that as FTDs customer, that wasn't our problem - though you'd think FTD would expect its third parties to provide them some confirmation - I guess once your credit card goes through they don't care so much. Anyhow, we called back and got another rep who told us another story, that the weather was not an issue that she could tell but that there was a problem with the delivery address - they were using a different one than the one we provided (we had a copy of our order), which was like a warehouse or something - but they didn't call us or recipient (address problem not brought up by first rep). They told us that they were sorry, but again, partner's fault, not theirs - Fedex would have notified their third party but didn't notify them. They accepted no responsibility for the error, and kept saying "how can we call you if our partner doesn't let us know." We suggested they have a talk with that partner. In the meantime, they said their best offer was half off, and delivery the Monday after Xmas. We said no thanks and got a full refund. (By the way, on Xmas eve, we did not expect delivery in time for Xmas anymore - but we did think they could have given a more generous discount in addition to an actual apology).

Not to rant - not really a huge deal - but the lies, the attitude, the lack of taking responsibility, blaming the partner who's name they wouldn't even give out so we could call them, and the crappy discount they offered only after we asked for something add up to a waste of time and money - mother in law could have bought that gift package at a ton of places, and next time, we will. As part of our promise to FTD, which we're keeping, we're letting as many people know about it as possible. Finally, I realize it is always the customer's ultimate responsibility to confirm delivery and such - the truth is nobody is all that broken up that it didn't get there in time - it's the thought that counts and my parents know it was ordered - but everyone was a little taken aback with their performance, reliance/blame on third party and how they responded to our inquiry and complaint. Had this been a little more critical, we would have followed up. We got a little busy enjoying the holidays to really sweat it at the time.

Moderator - if there is a better place for this post (or one with even more visibility ) feel free to relocate.