Right. And the hold time is shorter than on the regular line.

But you have to enter a valid Mosaic TrueBlue number when it asks, or it tosses you into the regular queue.

That works for my wife's number, but not mine. I qualified for 2023 Mosaic retroactively this March by re-crediting an AA flight taken last year, and the phone system hasn't gotten the memo. So I punch in her number and then explain to the agent.

And for email - I just sent a question to [email protected] and got an acknowledgement email. So far so good.