Originally Posted by
DLHubber
You just need to scan your passport via the app or a kiosk, like it says. The app has never worked properly for me, but once I scanned it at a kiosk I've been good.
And yes, it has to be scanned either in the app or at a kiosk. Scanning it when you check your bags or at the gate will not verify your passport in your profile, just for that flight.
Do you also check in at the kiosk? Where do your checked bags go?