Originally Posted by
ddavid1101
We had a 2 night resort booked for Monday thru Wednesday that we could not go to.
Understood, but did you contact the resort to explain that you were unable to stay and ask for a refund?
If You suffer a loss causing Trip Cancellation or Trip Interruption,
You must immediately notify the appropriate Travel Supplier of such
cancellation. If such notification by You does not occur and failure to
notify the Travel Supplier results in the surrender of Non–Refundable
Eligible Travel Expenses, that would have otherwise been refundable
had You notified the Travel Supplier, no benefit shall be payable. If
a loss prevents You from providing the notification, the benefit may
still apply.
If you did not you can still file a claim, but it creates some ambiguity.