Originally Posted by
oddgrain74
I am not after compensation as I appreciate it was our fault we didn’t have our passports originally but wondered whether easyJet may consider refunding the new ticket cost given we could have actually made the final departure time had their second member of staff assisted like the first one said he would as just to clarify we were ready at check in 55 minute before the final departure time from the terminal.
many thanks for any assistance.
I doubt you'd find any travel insurance product that would refund under the circumstances outlined; and easyjet are not an insurance company either (though they will sell you insurance on their website!).
You missed the delayed 1500 cutoff time which was given to you verbally; I don't think you can press them any further.
(And surely it would make more sense to seek a refund of the missed flights; it doesn't make any sense to request a refund of the NEW (and more expensive) ticket that you actually used. You may be entitled to at least the taxes of the unused flights back, less a possible service fee...or possibly more if allowed by the T&Cs of the tickets you originally held)