CX is terrible now.
We have moved 70% of travel to QR/SQ.
if either of these airlines status matched CX, i think CX would be done.

And yes it is no better than BA or AI now.
No customer service, everything is now cheapened with this "Cathay brand" on everything
flights always delayed because the management hates their staff.

The company does not even promote or hire based on competence anymore its all bases on race and gender.
frankly they deserve to fail and go bankrupt.

Instead of hiring staff to run a shop in a mall , hire staff to serve your planes and customers!!!
This has nothing to do with China or any other racist ideas on here by some.
it has everything to do with Swire having lost its mind.

Rupert Hogg was the last hope.
if you think the current CEO is bad, wait till Lavinia Lau is at the helm.

Still remember when discussing flying with friends , business acquaintances etc Cathay was always held as the creme de la creme, they never had the best cabins or the best food ( always near the top ) but the customer service and lounges were second to none.
in the last 40 years for the first time most people put Cathay on the same level as UA/BA

I don't think Swire is capable anymore.