post covid, this slippery slope CX is on is purely on management.
like leosantos said, mong kok shop girls are being recruited and you can see the results inflight (maybe not in the passengers eye, but definitely in their colleagues eyes). even their training department is worried about the quality that is coming in. this trainer also said that their English standards were below average that he could not pass them. imagine being served by an ex-KFC manager - "What you like?" (as reported by colleagues. now, you can even find an ex bus driver in the team. the standard has fallen quite considerably.
the same goes for the pilots. just about anyone can get into their cadet pilot scheme now. a senior pilot said some time back that he knows of over 60 senior pilots are leaving. most are off to greener pastures (we all know where that is). one ex FO mentioned smugly, "Apartment?!?! it's a villa!"