Originally Posted by
HKFlyer026
1. HKG-NRT
...but at some point it became clear that J was going to be 70% empty, why not release two seats for a DM member to use his bookable upgrades...
2. HKG-FUK
...I then get a call the next day (25 hours later so past free cancellation period) that MPC rejected my bookable upgrades, as these were earned as gold mid-tier benefits ...
CX played you for a sucker. Bookable upgrades are essentially post-pandemic invasion military scrip. I hope you're going to QR/*A after this, if you haven't already.
(In case (2), what you should have asked for is fee-waived cancellation for paid fares as soon as bookable upgrades were dishonoured - the 24h free cancel window should have started then)
Originally Posted by
HKFlyer026
other than through internal email (no access externally).
I wonder what is the motivation forcing customers to use call or chat, and not email, other than to disempower staff and royally piss off customers. Besides CX, I'm also looking at you, HSBC HK and Paypal.