I purchased a ticket 2 weeks ago, canceled online within a few hours. I was doing accounting today and noticed I never got a refund. Ticket is definitely canceled, no ecredits either. Unfortunately, I can't find any of the emails showing the timing of the cancellation (not sure I got any, I'm usually not stupid enough to delete stuff like this, but maybe I was having a dumb day??) I talked to the phone rep and he seemed quite confused on what happened and submitted a refund request, so now I have to wait 7-30 days to hear back. Really annoying.

I have never had any issue with the 24 hour refund process before. Has anyone else and what was the outcome?

I can deal with a credit if I need to, since I don't have proof, but don't even have that at the moment and I have to buy a ticket in the next week or so that I can use for part of it.