Originally Posted by
lfc84
The times that you are obliged to adhere to are based upon the original time of departure. The possibility of goodwill was entirely dependent upon a member of staff who was not there at the time you presented. I would think you have got no chance
UK261 requires passengers to have checked in in order for certain parts of the Regulation to have affect. If the passengers had already checked in (and obtained their boarding passes) they were involuntarily denied boarding and are covered by Regulation. They would be entitled to reimbursement of out of picket expenses (food, drink and lodging together with additional travel costs) plus compensation under Article 7.