Originally Posted by
arlflyer
I have had varied experiences, most of them good. This never really was as big a deal to me as it has been to some, I guess because I spend a lot of time in gyms and am pretty used to locker room toiletry pumps.
That being said, I am curious as to whether the intended effects (reduction of cost and waste) are actually happening. Pretty much every piece of consumer research ever conducted shows that the more of something you give to a consumer, the more they use. This is how Costco gets us - we buy their stuff on the allure of low unit prices, figuring it will last a year, and we blow through it in a week lol. So now that guests can just pump away, will be curious if the data bears out any cost savings or rather an increase.
Definitely not a cost increase. Instead of changing bars and bottles after every checkout, this is something else that housekeeping can look at "every so often" or just wait until a guest calls about it being empty and then change it out. When you extrapolate it over the course of an entire week, month, year, plus potentially multiple properties for a franchisee, the biggest savings with this is labor. At the end of the day, everything the industry is doing is about reducing labor. Plenty of costs you cannot control but labor is always one that can be controlled or cut.
Originally Posted by
the810
While it's definitely distasteful, I'm kinda grateful to people who do it. That way the cost for hotels will go up compared to individual bottles rather than down and maybe they'll eventually conclude that the switch wasn't such a good idea after all.
Hilton is all on this. Once every property companywide goes through with this by the end of next year, it's not going to go back the other way.
Originally Posted by
lcylocal
Oh really? Maybe there was something about the way these ones were stuck to the wall: maybe the tiles were wet when they were done or the brackets were a dud batch? But two of the three fell off. If not, Hilton are going to have a problem.
After the bracket is applied to the wall, the room ideally should be left out of order for at least 24 hours. If you don't, the chances it'll fall off the wall greatly increase aside from the other obvious reasons such as operator error as to how it's applied or the guest prior to you showering like Godzilla and being overly rough on the bottles/brackets.