FlyerTalk Forums - View Single Post - Current United hold times - use of callback
Old Jul 15, 2023 | 12:32 pm
  #82  
Lux Flyer
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Originally Posted by naumank
] Is there anything going with the call center?
Eh, it’s peak summer travel. Multiple weather events the past few days adding onto that. And they’re still short-staffed despite aggressively hiring - plus they have plans for another 500-600 by the end of the year. But they also have a bunch who are starting to get past the year requires to transfer/train at other desks which are short staffed. As I understand it they’ve been offering essentially continuous overtime for anyone that wants it since summer began (and allowing part timers to sign up for full time hours).
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