Originally Posted by
notquiteaff
Scary story, but perhaps not surprising in the “Hertz Mess” forum.
Two questions/comments:
1. I didn’t know you could scan the bar code in the app. New feature? And what does it actually do that would not happen at the exit gate? Seems like (given your experience) it’s better not to do that?
2. If the other guy got the key fob at the counter, it seems that it wasn’t available for self selection? I.e., you couldn’t have driven away in it even if you had tried?
What location was this?
It was at DFW.
1 - It is a part of the self-checkout feature on the app. I'd not done it before, but most of my Hertz rentals are places too small to have a "select your own car" line-up. In theory all you have to do then is show your ID and a barcode or something at the exit gate. National does it (though their QR codes won't scan 90% of the time).
2 - The person acted confused at the concept of selecting a car and just driving out to the gate. I got the impression they took the keys and went inside, then locked it when walking back out and saw me with the back end open.