Originally Posted by
JAXPax
Three weeks ago I had a reservation to rent a two day weekend rental from Hertz at a major airport with a CONRAC. I'm Hertz President's Circle. Not seeing much of anything desirable at all, I did eventually find a small SUV that would be suitable. I did my walk around, took a photo of the license plate (so I could add it to my toll profile later), scanned the barcode on the windshield into the app to activate the rental, and put my bag in the back. As I close the back, the vehicle locks. I can't get the driver or passenger door to open. Trying the driver door again, car beeps and unlocks. I turn around to see someone holding a remote walking toward the vehicle, rental papers in hand.
Scary story, but perhaps not surprising in the “Hertz Mess” forum.
Two questions/comments:
1. I didn’t know you could scan the bar code in the app. New feature? And what does it actually do that would not happen at the exit gate? Seems like (given your experience) it’s better not to do that?
2. If the other guy got the key fob at the counter, it seems that it wasn’t available for self selection? I.e., you couldn’t have driven away in it even if you had tried?
What location was this?