Originally Posted by
lsquare
I used the 014 number and the six-digit reservation number. Neither worked. I do have my middle name on the reservation, but using or omitting it doesn't work. The ANA app says "failed to retrieve international reservations".
Have you tried entering your first/middle names without a space between the two, eg JOHNDAVID rather than JOHN DAVID? I had the same issue on the EVA site until I concatenated my first and middle names.