Originally Posted by
catodora
Sam here. Trying to use my expiring Plus Points and often can't even get the first search after logging in going - I get the "session expired" immediately after clicking Search. Total joke and surely this must have some impact on revenue for United, so totally in their interest to fix it.
United is coming pretty darn close to false advertising claims when it won't let you even search for and book trips using travel credits, miles, and PlusPoints. Think about how they advertise "flexible booking" and the promotion of PlusPoints, miles, etc. This has gone too far and someone should be fired for allowing this tech snafu to have happened.
I hope they rectify this immediately, and they should at least extend PlusPoints expiration while they figure it out. I've emailed them (I had to use the 1K email as no other emails are easily identifiable on their website) but expect no reply.