I hope someone can advise me.

We have a 2-4-1 flight returning to Vancouver in December.

The flight was to be from FNC to LHR (BA521) and then to YVR (BA85), in December. We had plenty of time at LHR (arr 14:50 dept 17:40).

We just received notice today that flight BA521 now arrives at LHR at 18:00. So, the flight to Vancouver will already have left.

Something must change. My question is, what is reasonable to ask BA to do, to right this problem? I would think that at minimum, they should cover the costs of an overnight stay, meals and if needed, transportation to/from accommodations. We will not accept a changed to a 1 (or more) stop flight, it would just take too long.

As I have yet to speak with a representative, it would be good to know where the conversation would go.

My wife and I are both silver status (if this helps).

Thanks to everyone.

PS we are in business class