FlyerTalk Forums - View Single Post - How to use flight credits for partially used itinerary (cancelled during trip)?
Old Jul 14, 2023 | 10:48 am
  #70  
jow
10 Years on Site
 
Join Date: May 2015
Posts: 20
Changing return flight online

I have an ORD-ZRH-BOM round-trip ticket on United and Swiss. On the outbound segment, I was rerouted via FRA (partly on LH) because of cancellations. As a result (I think), I was unable to make online changes to the return segment. I had to call UA and get the return flight changed (without additional charge). I thought that after this change by phone I will be able to make further changes online. Now it does present me with the option to change (no longer says "call us"), but for any date I select, no flight is found for BOM-ORD. It says "We couldn't find an exact match. There are no flights for the selected date" when of course there are. Does it mean online change is still not possible?
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