Hopefully a simple question...

I'm currently silver, tier point collection end date early August and silver expiry date showing as Sep 2023. I now have 620 tier points to renew silver, the last of which posted in mid-June, but haven't received any communication about renewing silver and my card expiry date, which I was assuming would show Sep 2024 by now, is stuck at Sep 2023. I've tried all the refreshing/log in-log out fiddles with the app short of deleting and reinstalling.

Is this normal?