The other day I received an email that the email address associated with my AAdvantage account was changed (to something very close to my email). I didn’t make that change. Immediately logged in and changed my email back, new password and security questions. Called in and the agent could see that there was a change and asked if I wanted a new AAdvantage number, I said no. Everything fine the last few days, was even able to make some award bookings.

Just tried to login and my is locked - they said the password was compromised. Waiting for a call back tomorrow. Rep on the EP line who I just spoke to said they’ll probably have to create a new account and “transfer everything over.”

I have 0 trust for AA’s IT systems and am flying international Saturday and then forward on a OW flight Tuesday. Has anyone been through this before? Wondering what to look out for or press AA on to make sure nothing royally screws up.