FlyerTalk Forums - View Single Post - UA's New EWR Terminal A: Security, How to get to, facilities, UC opened 28 June 2023

Jul 13, 2023 | 9:11 am

#566

PTahCha

Original Member

Join Date: May 1998

Location: CT/NY

Programs: UA Plat/1.5MM, AA PltPro, B6 M4 25for25, Marriott LT Titanium, Hyatt Globalist, IHG Plat Amb

Posts: 7,267

Quote:

Originally Posted by tarheelnj

Is there a 1K check-in desk with more experienced staff?

I tried this place last week when they opened at 5:00am (actually 10 minutes late) to get from my canceled EWR-YYZ flight to the AC flight at 6:00am. The agent had no idea how to do it and needed to walk out to someone at the regular check-in desk for help. Plus there was just one agent, which meant the line of people waiting probably didn't save much time.

Unless it was a 016 ticket, probably because you need to work with an AC agent for a cancelled AC flight?

I don't recall a dedicated 1K agent. Then again, unlike bidding to work inside the United Club (which is now part of premium service group), I don't think they take experience into staffing the different lines.

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