Originally Posted by
ffdom
The lack of any AA responsibility from some EXP agents is pretty eye opening. Unlike many revenue tickets that will book a TN or AY (or whatever) as an AA ticket on 001 stock where AA clearly has teh responsibility, most award tickets do not books as teh codeshare. This was the case with TN this year and an AY partner busienss award last year. The idea of getting 57.5k miles back but potentially needing 400k miles for a substitute reservation seems absurd.
As everyone has noted above, if TN had actually cancelled your flight close to the day of departure then TN would have rebooked you.
If TN had cancelled your flight a few days/weeks before, then AA would have been more willing to help.
But until the flight actually gets cancelled, or a travel waiver is put in place, AA isn't going to offer anything.
All award tickets booked with AA miles are fully refundable, potential strike or not, so AA offering to cancel your flight for a refund isn't anything unique to this situation.
Also all award tickets booked with AA miles book into the prime flight numbers, not codeshares, but that doesn't have anything to do with anything here. AA's response would have been exactly the same had you booked a paid ticket or an award ticket.
In any event glad the strike looks to be averted.