Originally Posted by
blue2002
I will first recount a story from some 20+ years ago. Back then I was probably SE (or high E at least):
Flying YYZ-YHZ on the last flight of the day. Delayed, not obscenely, but probably the last flight to arrive at YHZ that night. We get to the luggage hall in YHZ. 2-3 bags come out (none of them with priority tags)... and then the belt stops. Guess what. The luggage handlers stopped what they were doing and went home. I could literally see the container full of luggage parked in the sterile area at the other end of the belt. So could the lonely security guard... but there was nothing we could do. Why? Because the folks in charge of unloading our luggage on to the belt ran out of f..ks to give. Were they justified in doing so? I don't know. Do I think 20+ years made a big difference in union and employee relations? I doubt it.
I am not surprised. I have talked to a few AC employees, overheard their conversations, and one of my friends from high school worked as a baggage handler at YYZ one summer. Just let me say that AC treats some of their employees much worse than how AC treats passengers… Many airport employees rely on public transit to get to home. If they need to work late, the extra pay likely won’t cover the taxi fare. If they think a flight delayed because their employer doesn’t give an F, they of course won’t give an F to “their employer’s customers”.
We can all discuss why this is happening and how to fix this, but trust me, many people at AC know more than us and have more feasible solutions. We don’t see any improvement because, AC doesn’t give an F.
IMO we all need to remind ourselves that our job is not to fix AC, we need make sure we have pleasant travel experience, because at the end of the day, we are responsible for our own happiness. Sometime, we can do certain things to improve our travel experience with AC, sometime, we need to find an alternative, and sometime, we really shouldn’t be travelling at all.