Originally Posted by montrealer

I rarely check baggage, but I've had to a couple of times last year. A week ago, Austrian Airlines left my bag behind in Vienna during a delay-shortened tight connection. I got a text message at touchdown saying it was still in Vienna, expressing regrets, inviting me to specify address online. I got further updates that it was on the next flight, and a phone call 40 mins after it arrived. Since I was at destination only one day, I chose to hold at airport for pickup (in PRG) in my onward journey, which went without a hitch in 5 minutes. A regrettable incident handled well.