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Thread: Portman Ritz-Carlton, Shanghai—Not so Ritzy (Long Post)
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Old Dec 29, 2004 | 11:37 am
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Nevsky
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Epilogue.

Shortly after sending a letter to the CEO of Ritz-Carlton, I received an email from the manager of The Portman Ritz-Carlton, Shanghai and a further apology. In addition, I was told that all charges have been rebated, they have addressed the issues raised in my letter and that they look forward to my visiting the property again for a much better experience.

I look forward to visiting Shanghai again and to a much better stay there, as I am sure (and hope) my experiences were an aberration.
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