Yikes! The issues described in this thread have made it to one of the major travel blogs:
https://onemileatatime.com/insights/...g-my-patience/
The joys of trying to contact EVA Air
I know what you’re thinking — “stop being such a drama queen, just call EVA Air, like the message says!” So yeah, I did that. EVA Air’s US offices are open Monday through Friday, 11:30AM until 8:30PM Eastern time (go figure I started the process of trying to figure out my account details on Saturday morning).
I’ve probably called a dozen times (including literally the minute the call center is supposed to open), and each time I get the message saying “all lines are currently busy, we appreciate your patience, please call back later.” There’s no option to hold, no option to have a callback, etc.
So I then called the Taiwan number, and was told that I’d have to call the US number for help with my account, since that’s where my account is registered.
As a longtime (and still) BR fan, I really hope they get their act together.
Meanwhile, I recently messaged JAL’s US office for a similar frequent flier program issue on a weekend and got a response and solution within 48 hrs.