I'm travelling in/out LHR and I've booked the CD for both ends of the journey, but I have a couple of Q's (first time user of this service!).
1. Should I have received some form of email confirmation of the booking with pickup time, contact details etc.?
2. For the return leg I was not able to select a pick up time, it defaulted to the expected landing time, but the website says the driver will only wait 15 mins. We're unlikely to be through bag reclaim & passport control in 15 mins. How does this work?
Thanks!