Originally Posted by GordonMacPherson

That is true.
People are disingenuous to think CX2023 is the same CX2003 when they were still truely operated by Swire. It's operated by people who are not out of box thinkers but merely followers (not even first followers...). Management don't care nor protect the staff, and you can see if from staff retention and how staff cares about customers. It is even worse that they put their attention in 1 kind of eggs, ignoring their former loyal customers of decades.
In short, a crisis in making. However, this is not the first in the airline industry nor the last. CX is far from the worst airlines around, but is no longer anywhere close to high up anymore.