Originally Posted by
Check
In the defense of AA's IT/customer friendliness (can't believe I'm typing those words) there just can't be much overlap in the Venn diagram of "people who have no account activity whatsoever for years" and "people who care about losing their AA account."
Right, agreed, but OP provided a perfectly reasonable and appropriate alternative approach in Post 12 that treats interactions with consumers as *opportunities* rather than bureaucratic happenstance, and AA would do well to adopt that attitude (whether that has any likelihood of actually happening is a different discussion).