Originally Posted by leosantos

Have to say its never going to be as good as pre covid. The staff are tired, unhappy and feel abused. The management are living in cloud cuckoo land and dare not put a foot wrong in fear of loosing their jobs. The people in their ivory towers have no idea what is going on at street level because they simply dont feel the need to . The first big drop came, when Steve Miller left to set up Oasis and took a huge number of fantastic staff with him. That was in 2008. By the time Oasis went bust and CX had now started the Mongkok shop girl recruitment programme, it was already starting to show cracks. Then Linda Sim who was head of MPC left, the signs were there of what was really going on at CX. Slowly but surely, nepotism was spreading like wild fire behind the scenes and then the fuel hedging disaster happened and of course no one was to blame for it. This is becasue, we are all family and we will just make the passengers pay. A period of product erosion continued until COVID came and kicked CX right between the legs. I honestly thought the Chinese Government would have squeezed them so hard, they would buckle and become a regional airline under Chinese ownership while the new Greater Bay Airlines stepped in and suddenly acquired a ready to go fleet of planes. When you look at what was happening in the cargo division and the huge number of foreign pilots that left, due to being forced to do crazy quarantine and extra vaccines, it was just a matter of time before the passenger pilots all walked. 650 of them I was told at the time cargo flights were simply not enough to cope with demand. Somehow CX is still flying and obviously using a lot of BS and mirrors to lure passengers back, but its never going to anythng like it was in every aspect of being a customer and enjoying great service.