Here is my understanding of how some Hyatt hotels can get way overbooked: separate reservation systems with a messed up sync between the two (or more) reservation systems used by the hotel or between the system at the hotel and central reservations; and this messed up sync can at times be due to error by the hotel employees or sometimes by corporate/Hyatt. That and corporate/negotiated group sales getting priority from a hotel sales director type or GM wanting to court the business even at the expense of walking a bunch of one-night/one-time visitors.
Originally Posted by
Boraxo
If I am going to be super late I usually call the front desk and tell them not to walk me. Has never failed.
Typically I don’t worry if I’m arriving before 10pm unless there is an event in town.
Most of my incidents of being walked have taken place when I show up at the hotels between 5:30pm and 8pm local hotel time. Once in a while, a hotel will try to contact me via email or phone to try to feel me out or let me know of an irregularity coming with being walked. Sometimes I prefer being walked, but other times it comes at very much the wrong time and under the wrong circumstances. And it’s definitely off-putting when showing up to a Hyatt property with a confirmed reservation made directly with Hyatt only to be told you’re to get walked even as the hotel is just about to get started with later arriving people being checked in.
Most of my walks have been at places where I’ve stayed multiple times. Not exactly a vote in confidence of repeat business being necessarily highly valued, but I am probably staying on one of the lowest valued rates anyway if I’m using a property a lot. But I still don’t get how walking me on the lowest valued rates makes much sense since the walk rates that Hyatt ends up paying for me to stay elsewhere are usually significantly higher than the rates that filled up the hotels doing the walking.