Originally Posted by
BearX220
They would have to exist first at ORD. As of mid-May there were none for returning US citizens.
i think the extreme variability in wait times is mostly down to erratic staffing. On my last visit it was four immigration officers versus hundreds and hundreds of arrivals. Very frustrating to see all those empty, unstaffed glass booths.
The APC kiosks at ORD have been gone for a couple of years already.
In some ways the APC kiosk introduction and then their removal came with more extreme messes for US persons at ORD — quite a feat to mess up things both with their introduction and then their removal.
In a different way it reminds me of what CBP has done with MPC too and is increasingly doing with GE too.