Just got off a CPH-AMS flight and now waiting for my room to be readied. My flight was supposedly in Plus after a transAt flight in business -- which hardly qualified as Comfort Class on TK! SAS used to be a very good airline with first rate service in business. I recall many pleasant flights in that "cabin" between European cities during the 80s and 90s, but this was my first time (other than the SKminiMD80Do flight) since then and must say these ranked among the worst flights I've ever experienced!
The A320 was full so I was unable to change my pre-assigned window seat (2F) for an aisle (which at OLCI I changed from a centre seat). Fortunately the flight was about an hour. Packed into a tight space was only "enhanced" by a box and cup that was handed to me shortly after take-off. The box contained what was supposed to be Breakfast. The cup was supposed to be used for tea. Neither impressed and there was no alcohol to salve my discomfort. (Or water for that matter!)
How SK can charge a premium for this product defies belief. It certainly has convinced me never to fly that carrier within Europe...as did my IAD-CPH flight in business swore me off the carrier on long haul flights. Hard to know where to start about that flight...maybe the seat which doesn't extend long enough to rest my legs on comfortably. Of the head rest that forces seating in a most uncomfortable position. Practical storage space was non-existent. Fortunately the seat next to me was empty...I later discovered when I moved to the window seat that its recline and other functions did not work.
On international business flights I would at least expect a menu card to describe what was on offer for the meal and from the bar/cellar. Everything was to be a mystery. And does SK not believe in salt and pepper...I had to be brought a sachet from economy. While the seared tuna was served on a china plate, the salad came in a plastic bowl! As for the main course, the supposed beef short ribs was more like one of those sadly overcook steaks that used to be served in economy (back in the good old days), the three thin slices of potato buried under half a chopped onion. The flavouring was so bland I had to put salt over the dish in order to have some taste. As for the breakfast, it was only marginally more interesting than what my box contained, with two slices of mystery meat instead of one.
Service was perfunctory at best and if the person dressed in the chef's outfit was indeed a chef, she should be sent to the culinary school around the corner!
I passed on the SK lounge at CPH since it was going to be a mile or more from gate A22 and I'd have to fight the hordes of people blocking the passageways, most interested in window shopping than getting to their next flight. CPH is one of the worst laid out airports in the world and its shopping mall is more of a pain than an attraction. And if SK really believed in service, it would have another lounge at the A/B gate area and not rely on a single facility almost a mile from the majority of its gates.
What to say about headphones that don't block out the noise around you (and use the 3-prong jack so you can't plug in your own Bose. An amenity kit as bad as LH's and UA's old pouch ones? And a tiny screen with a meagre selection of films and too much American TV! (Where's that great Danish political series we're hearing so much about in NAmerica?!)
All in all, SK must be the least impressive member of the STAR family. It has fallen so far in a couple of decades. I feel sorry for those of you who must fly it regularly, particularly within Europe and Scandinavia!