Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,724
Thought I'd update with the eventual outcome of my message to DL about the wheelchair situation with a pre-5 am arrival at DTW a month ago. Exactly 1 month to respond - June 10 complaint sent, July 10 got the response.
DL acknowledged the complaint and indicated that it was forwarded to the contractor who had not responded. DL also provided contact info to file a complaint with DOT and contact information for both DOT and DL's Disability Assistance line.
Finally, I got a $150 Delta choice gift card.
I'm satisfied with the outcome - especially the fact that the pilots got everyone off the plane.