I leave the Marriott at Tang Plaza conflicted - while the F&B program and lounge offering is generally strong, the rest of the property left me wishing I was at another property, such as the comfortable Sheraton Towers - they need to focus a bit more on enabling a comfortable stay. Here are my pros, cons, and photos:
Pros:
- Upgraded to an Executive Suite (this showed up the morning of arrival on the app), which is a full suite with full separation and 1.5 bathrooms
- Living room couch is quite comfortable
- Bed is decently comfortable - mattress topper was obvious and significantly higher at the feet level but still comfortable, pillows were plush, covers were fine (could be a bit more plush)
- Lounge offering is quite strong - nice iced latte in the afternoon, tasty chocolate cookies, evening service had a strong showing of items - tasty cream sauce fish - yummy oreo cheesecake, liked the Bailey's Bliss cocktail a lot
- Breakfast can be had at the restaurant or lounge - restaurant breakfast was tasty
- Strong ham and cheese omelet
- Crispy hashbrown
- Good bacon
- Good paratha
- Offered 4 PM late checkout
Neutral:
- Suite wasn't ready until 5 PM - guess that's okay since it was an upgrade
- Delivered bags of Chips Ahoy-like chocolate chip cookies and mixed nuts as a welcome gift
Cons:
- Shower pressure was poor
- Terrible exit door in the bathroom into the hotel hallway - made me feel quite nervous while on the toilet or in the shower
- Noise isolation both to the exterior (floor 21) and the hallway were poor
- Bedroom climate control was either very cold unless turned totally off, which made the room stuffy
- Not enough counter space in the bathroom
- Evening service had some loud and rowdy guests that were constantly using obscenities in English
- Went to the lounge in the morning for some coffee - tried to use the machine, but was approached by the staff and asked what I wanted because they wanted to do it for me - I asked for a mocha with an extra shot of espresso (which I knew the machine could do) - I received a small cup of espresso - ended up having to swallow that down and go sneak around to make my desired mocha later while their backs were turned
- Left my luggage at check-in and not given a luggage tag as I was told the luggage would be sent to the room - re-confirmed when picking up the keys that my luggage had been sent to the room - when I arrived, the luggage was not in the room - waited 5 minutes and nothing - called down and they asked if I had a luggage tag, which I didn't - now, it felt like they lost my luggage - waited longer - went down to the desk after 5 more minutes, and they said they found it (they should have called me) - it was delivered while I left - too scary
- Orchard intersection is a bit chaotic and overly busy
Overall, I think I would rather stay at the Sheraton Towers for this area.
Photos: