Originally Posted by
bogglesuk
The locks were part of the case. CBP have taken the pliers to them and left their calling card inside the case. Am assuming BA/AA would say not our fault and trying to go through CBP would involve more of my time than its worth?
Do you have a photo of the CBP notice inside? Did the CBP apply CBP-labeled tape to reseal the bag?
I would make the claim initially with the airline. Unlikely as it is, it could be that the lock got broken before it got to CBP, CBP found the bag open and thus decided to dig into it too. TSA and CBP will say they aren’t liable for locks they break as part of security precautions, but at times that’s sort of like airlines with their contracts of carriages claiming things that don’t necessarily hold up in all circumstances.