Originally Posted by 13901

But they all got onboard in the end?

Frankly, I envy the proposition at LATAM. Tried them quite a bit around their network, and they have a rather straightforward product. Groups 1-2-3 can bring an extra bag. Groups 4-5, one bag and the other one is tagged. Group 6-onwards, bag gets tagged AND charged (the latter might not always happen in remote outstations). In SCL, they have large team of above-the-wing employees going around the gate with hand-held scanners and printers made by Brock Systems. They tag, print, scan, and even process card payments in seconds. Then they have a person aircraft side to catch all the tagged bags. No one complains, no one says "I was told I could board first", "I always travel with this one and it's fine"... Amazing. And planes get turned around quickly.