Flying Pwm-Ord-San in first (25.5k miles natch) 1Jul23. The first segment was delayed half an hour due to atc so it looked like I was gonna misconnect, even though the second leg was also delayed. Well the system offloaded me from the flight before I even touched down in ord! After 20 min of taxiing, most would have given up. But I hustled from L10 to H16 (in just 7 minutes, half of the "app time") and made it there while they were still on Group 4. Of course my BP no longer worked so I had to speak to the GAs. C**** was very professional if not helpful. She said well “your seat has been reaccomodated twice” so it’s no longer available. We have an exit row or you can fly first tomorrow. All I could think of was Dr. Dao! I did not play the dykwia card altho my PNR clearly stated Platinum and Cardmember in Qik. I did play the “I paid for first” card! I asked to downgrade the pax who was upgraded and she said that wasn’t possible. I asked for downgrade/Idb compensation on the spot, she said I would have to email later. So I asked about a hotel and surprisingly she offered one. It took so long to process by then there was an open first class seat due to another misconnect so she offered me 4a. Boy was I grateful. Get on the plane, there were 8 empty seats in addition to mine!!! Muchos upgrades!

AA needs to fix their broken system. I find it ridiculous that they prematurely offload their best customers and make front line employees defend the idiotic computer! Gleff notes that this is actually by design due to the AURA system. Has anyone else been proactively screwed by AA?