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Thread: does Qatar Airways have the worst IT in the industry?
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Old Jul 9, 2023 | 6:14 pm
  #6  
florin
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Originally Posted by ph-ndr
It seems they can afford the right systems, but they have a organisational issue ...
100%
It's all about the mindset and the overall approach. This is a top-down thing; if the top brass wanted IT to work, they would make it happen. Either they don't understand how bad it is (which would be another problem in itself) or they don't think this is important. The same applies to the customer service... all of these things can be improved if the appropriate attention is paid to it (given that QR can easily afford all of this)
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