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Thread: Chase Product Change/Card Conversion: Downgrade, Upgrade, Keep or Cancel? (2023-26)
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Old Jul 9, 2023 | 8:56 am
  #162  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,175
Originally Posted by arshi007
I have/had a Sapphire Preferred card and the second anniversary just came up so I decided to downgrade it to Freedom Flex (already have the FU). However upon calling up chase, i was told that i cannot product change the Sapphire Preferred to Freedom Flex...
In case the CSR is wrong, call again today (no need to wait) and ask for the product change. Don't mention that you were previously denied. Good luck.
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