Originally Posted by
bluedemon211
I've not tried this, but I talked to a woman on a recent flight that was in the same boat as you. She ended up going to "united.business" and filled out the information for an individual traveler. She said she got an email response from an account manager within 48 hours. She said it took a couple emails to confirm that Pass Plus was the best fit for her, but after that it was a pretty easy process. Good luck!
Yes, this is what I used about a month back. The e-mail here as well as the online forms, and still no response
Originally Posted by
porciuscato
yeah, this was my experience with Pass Plus pre covid. Typical execrable United customer service. Even the salespeople fail to respond. Really quite remarkable.
- is it worth while to reach out to the 1K desk? Maybe they can escalate?