Originally Posted by
enviroian
It's god awful IT.
Specific examples of changes you'd have liked an AAgent to make for you where the sole reason they didn't do so was IT limitations?
Originally Posted by
Antarius
Native Sabre isn't useful for end users who need to do basic self service.
What do you consider basic self service? I don't think it's reasonable to expect that AA or any airline will offer end users the ability to self-serve their way into OB'ing space or rerouting themselves onto the most obscure and circuitous of alternate routings that might violate routing rules of the fare.
Again, pretty much any change you might want to make can be made in native Sabre (especially by staff who have the magic keyword to OB space; and perhaps too few have this). IT isn't the core problem. Lack of empowerment and lack of will to solve customer problems are the bigger issues.