Originally Posted by
USFlyerUS
I just haven't had some of these negative experiences others have had, both at airports and when calling. Several times in the last few months, agents have worked miracles to re-route me on what I would call "non-standard" routings even before delays were extended, etc. It does help to have in mind specifically what you want, but I've never been told "no" once any sort of IRROPS develops. I've even been pleasantly surprised on a few occasions when the agents agreed with what I wanted to do -- e.g., triple connecting to get to my destination in time to make important business events rather than waiting for the inevitable rolling delay to make my existing itinerary unworkable.
IME, if a delay is posted, AA is largely extremely flexible. The challenge is that if a delay isn't posted or accurate (and AA is notorious for this), they aren't as flexible. I had a flight where one of the inboard flaps fell off. Pilot is like, yea we're not flying anywhere and the crew began deboarding the aircraft. Called AA immediately and asked to be put on the UA flight leaving in 30 mins. As AA took an hour + to mark the flight as delayed and then canceled, they kept saying- your flight will leave on time.
