Originally Posted by
LondonAussie
This may be one for 'ask the staffer' thread, but does anyone know why some cancellations are done in this way, leaving it until as late as possible to notify customers and officially confirm it as cancelled?
Pressing the ‘cancel’ button triggers all sorts of things immediately, such as connection failures, crew schedule updates and cancellation emails to a bunch of customers. They want to make sure everything is set up to handle it before this happens (e.g. notification to call centre and crew scheduling teams, reaccom is configured, etc.)