FlyerTalk Forums - View Single Post - EU 261 claim for TAP cancellations
Thread: EU 261 claim for TAP cancellations
View Single Post
Old Jul 8, 2023 | 4:47 am
  #100  
Anubis13
10 Countries Visited20 Countries Visited30 Countries Visited5 Years on Site
 
Join Date: Feb 2019
Posts: 133
So in my case for the delayed flight, because it is easy to write complaints but not good words:
  • I filled the form on TAP website and got an answer in under 24 hours.
  • They provided 2 options:
    • Voucher of 250 euro expiring in 1year
    • Money in my bank account 250 euros
  • I took the second option and they asked me after 2 days the bank details
  • After I sent the bank details I got confirmation they will do it(the answer came in 4-5 business days) and I received the money in 2 weeks
In total less than 3 weeks so the communication was good.

As for delayed flight rebooking what I got was:
  • Re-booking to next morning flight
  • Hotel with breakfast
  • 10 euro voucher
  • Taxi which I could never communicate back
Anubis13 is offline  
Reply