Important note: my experience is about PassPlus Secure, NOT Flex
Originally Posted by
Ilove2fly
The request for information form has required fields for business information.
You can definitely get PassPlus as an individual.
Originally Posted by
Ilove2fly
This is a no brainer if I can use the funds for a companions.
You can -- with a personal plan, you can use it for up to 8 companions (this is a recent change; it used to be a lower number of companions)
Originally Posted by
Ilove2fly
Is it possible to sign up for the program without going through a sales person?
I don't think so, but I am not certain. Once I decided to pull the trigger, things moved very quickly. IIRC, I was spending the funds in < 48 hours from when I emailed indicating I wanted to move ahead.
Originally Posted by
GoBirds
I've considered exploring Pass Plus as a possible replacement for Airpass, but if they truly offer no way to speak with anyone over the phone, that's a bit concerning, as it was always very easy to reach someone in the Airpass department directly for any questions or concerns. Having to wait 5 days do get a response from a web form inquiry does not seem like a great way to start a business relationship.
I agree. AFAIK, after purchase support is via email, which has been both nearly instantaneous and very slow for me. With that said, I suspect most members will never need support. The program works very smoothly -- even more than their own documentation claims! For example, refunds are automatically processed back to the UATP without drama or the cumbersome procedure the welcome material claims is necessary.
Originally Posted by
GoBirds
Does any know if after you become a member of Pass Plus, are you then able to reach someone directly by phone if necessary?
I don't think that's a normal offering, but I was able to setup a phone call with someone I was emailing with.