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Thread: New and cancelled destinations, major schedule and operational changes
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Old Jul 7, 2023 | 3:15 pm
  #2817  
tomauk
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Join Date: Jan 2017
Programs: SAS Gold, Asiana *G, BA Silver
Posts: 60
Originally Posted by r2d2
Yes, an overnight layover. We're on UK 986.
Originally Posted by tomauk
I'm having my first experiences with Finnair customer service. Wow. On my first phone call they didn't want to rebook me at all, but later sent an email saying they COULD rebook me on BA LHR-BOM and I should call back.

I just called back, and the agent denied that is an option. She didn't offer any solutions (beyond 'maybe you should call BA and ask them to add the flight you want to your booking' - imagine what BA would say if I did that?!) so I left the call and have now responded to the email and also sent the link to the post shared on this forum with the rebooking options (https://easy.finnair.com/fi-fi/news/...mar24--3003528). I'll see what happens but based on my interactions so far I'm not holding out much hope.

Anybody else struggling to rebook to BOM?
closing the loop on this. I called again, spoke to someone else who was infinitely less rude and inept, and I was rebooked direct from LHR to BOM within a couple of minutes.
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