Route: SJC - HNL
Flight #: 837
Fare Class: Q
Cleared: ~ T - 116
This was
after calling Customer Care to report the UG professor was not running, and then in less than 30 minutes I was upgraded. I would like to note that AS gave no push-back in creating a case so their team could track the issue internally; all that was requested was my CONF#. While I still disagree with AS that the UG system operates "normally", kudos for making it painless to report issues as they are observed.
For reference, AS Customer Care Phone Number: 1 (800) 654-5669
And an excerpt from AS' reply to comments at the Loyalty Event:
Originally Posted by Alaska Airlines
If you encounter situations where the automatic upgrade processor doesn’t function per above (>60 minutes before flight) please report them to us, which can be done via Customer Care. We do investigate reported issues, and will always work to resolve systemic issues identified.
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Again, if you experience this, please do report it to us, and share your Mileage Plan number and flight details so we can further investigate. It’s always helpful to have specific flight info to give the technical teams a lead to look into. General reports of issues can be like trying to find a needle in a haystack, and are often difficult to investigate or reproduce without specific flight details.
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We are committed to investigating and resolving systemic issues that arise.