diamond - agree, always do things yourself as I try to do.... I dont mind the kicking because I deserve it which just illustrates the scope of the problem
Marriott's biggest customers - in terms of nights and $ spent have learned (often the hard way) not to depend on their system

I am currently staying in a CY - and while the staff is very friendly, I think I understand their policies (especially with regards to elite status details) better than they do