FlyerTalk Forums - View Single Post - Long short-haul Club Europe - why is is service routine so variable?
Old Jul 7, 2023 | 3:04 am
  #40  
chriswiles
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Originally Posted by IAMORGAN
* would not start ‘boarding’ until cabin actually ready. The SCCM would be by the door welcoming customers on board - too often now they seem to have their back to the door fiddling about with ovens / catering. You’re kept waiting on the jetbridge just like a LCC. Don’t call the flight if you’re not ready. The world will wait.
Yes, one of my pet hates. Nothing worse than being group 1/2/3 and being let through early, only to walk to the plane and stand in a very warm jetbridge with no aircon, for 20 minutes, waiting for the plane to be prepped. I don't get that.

Another pet hate of mine is the bus to the plane. I've never fully understood this. Again they proudly board group 1/2/3 and then leave you on a very warm bus whilst they then cram on as many other passengers as you can. You get moved down the bus to accommodate and then find that you're one of the last to get off the bus, often behind most of the economy passengers. So weird. Surely it would be wiser to board group 1-3 business customers onto a bus, even if it's not full, get them to the plane, board, then the next appears after? Or what's the point of priority boarding.
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